FAQs

Q: Can my close friends and family members take advantage of my Halo membership?

A: Yes. In the event that these require payment, however, they will be for your account as the main member.

Q: What emergencies will Halo assist me with?

A: Halo will assist you with any emergency that will endanger your life, such as those caused by road accidents, sudden medical events (heart attacks or strokes), accidents resulting in grievous bodily harm, and many more.

Q: How will Halo assist me in a medical emergency?

A: Halo is committed to providing you with the fastest route to emergency assistance, with minimal health risk.

Here's what support you can expect from Halo in a medical emergency:

  • Referrals to dependable and experienced health care professionals, including but not limited to GP's and health specialists.
  • Information about the medical facilities nearest to you.
  • In addition, in life-threatening emergencies Halo will deploy the relevant medical transport services. This includes transport by air or road ambulance.

Please note that if you as the main member have a medical aid policy, any emergency medical transport will be recovered from your medical aid, whereas if you don't have a medical aid, the cost incurred will be covered by Halo.

Q: What happens when I push my Halo emergency panic button?

A: Once you activate your Halo emergency panic button, an alert as well as your location will be sent to our support team. You will receive a SMS notifying you that your alert has been sent, and a friendly Halo agent will then call you back within 90 seconds. The relevant services (police, ambulance, or roadside assistance) will then be dispatched directly to you, providing you with speedy and professional assistance when you need it most. With your permission, our Halo support agent will contact a loved one to inform them of your location, and inform them about the nature of your emergency.

Q: What services are included in the HIV assistance and advice benefit?

A: Halo's HIV assistance and advice is available to the Member's spouse and any dependants under the age of 18. The services offered by Halo include:

  • Access to telephonic counselling, 24hours a day, 365 days a year.
  • Emergency transport to nearest Halo network doctor.
  • Three consultations for rape, trauma or potential exposure to HIV cases.
  • Three blood tests for rape, trauma or potential exposure to HIV cases. The first, immediately after potential infection, the second, three months later, and the third six months later.
  • Anti-retroviral/ prophylactic therapy to prevent zero conversions for a period not exceeding 28 days.
  • STD therapy, including the morning after pill.
  • Face-to-face counselling, limited to R3000 only (post sexual assault).
  • Counselling, alternative therapy and security replacement benefit (R3000 cumulatively).

Q: What qualifications do the Halo medical professionals have?

A: Our capable team consists of qualified doctors, nursing sisters and paramedics. This ensures that you will have access to a wealth of medical information from a highly reputable and reliable source.

Q: How will Halo help me with the repatriation of mortal remains?

A: In the event of a family member's death, Halo will assist in transporting your loved one's body back home from a venue 50km from the principal member's place of residence. In addition, Halo will provide you with additional information including;

  • How to apply for a death certificate, and advice on acquiring the necessary documentation if the deceased is to be buried outside the boarders of South Africa.
  • How to book a grave or a crematorium with the relevant authorities.
  • Referrals to either a psychologist or a psychiatrist.
  • Referrals to the suppliers of coffins, hearses, flowers, caterers.
  • Referral to a pathologist if required.